Experience
Senior Product Designer — Hyderabad, India
- Improved task completion from 74% to 82% by leading the redesign of Tasks & Requests within Employee Slate, ServiceNow's AI-native Employee Experience product.
- Reduced admin configuration time from 13 days to 1 day by leading the design of a guided, intelligent configuration experience for Employee Slate, applying defaults, progressive disclosure, and clarity over customization to accelerate time-to-value.
- Led cross-BU workshops with 11+ stakeholders to stress-test Employee Slate's AI-native capabilities, surfacing edge cases and refining agentic workflows ahead of launch.
- Cut prototyping turnaround from 1 week to 3 days by using Claude Code to build interactive, functional prototypes for concept validation.
- Mentored 2 designers through regular critiques and project coaching, supporting one designer's transition from intern to full-time and helping another independently lead and ship a product initiative.
Sr. UX Designer — Hyderabad, India
- Reduced performance-management support call volume by 70% by leading the end-to-end redesign of Performance Management for Workforce Now, serving 25K+ clients.
- Designed Workforce Now's Learning Management module from 0→1 to address a 1.5M+ learner market growing 20% YoY, bringing native learning and training capabilities into the platform and reducing reliance on third-party LMS tools.
- Adopted by 2 additional BUs after designing and documenting a horizontal timeline component for ADP's design system, while also resolving accessibility issues across existing components.
UX Designer — Bangalore, India
- Designed Live Support for 200+ associates, an internal chat and FAQ platform that grew ~20% month-over-month in adoption.
- Replaced manual Excel and Teams-based workflows for 6 agents and 2 supervisors with built-in tracking, escalation, and quick-response capabilities.
Early Experience
UX Design Intern — Optym (2016)Contributed to the 3.0 release of HaulPLAN, a web-based logistics platform; led its transition to responsive design.
UX Design Intern — The Minimalist (2015)Designed user flows, personas, and wireframes for a new platform from initial requirements through prototyping.
UX/UI Design Intern — VivaConnect (2015)Designed UI/UX for web and mobile ordering apps across several food-service clients.